BY THE NUMBERS

Summary of Complaints Formalized April 1, 2025 to March 31, 2026 by Grounds and Category

NUMBER OF COMPLAINTS  FORMALIZED                              

83                                                              

NOTES:
1 Some complaints can occur in more than one protected area. For these reasons, the total number of grounds cited (110) exceeds the total number of complaints formalized (83).
** The chart provides a breakdown of formalized complaints only. In 2025-26, no complaints alleging discrimination on the basis of creed, marital status, or gender identity were accepted.

STATISTICS AND OUTCOMES

During 2025-26, the Commission began reviewing its reporting practices to ensure statistical information more accurately reflects service demand, operational workload, and outcomes. Distinguishing between inquiries, complaint submissions, and formal complaint files supports greater transparency and provides a clearer understanding of the resources required to fulfill the Commission’s statutory mandate.

The statistics section is intended to tell the story of the complaint lifecycle: public demand, intake and assessment, active workload, resolution activity, Chief Commissioner review, court referrals, and files closed. This approach helps demonstrate not only volume, but mandate fulfillment, workload, performance, accountability, and resource requirements.

Clear and accurate reporting is essential to understanding the Commission’s work and ensuring accountability to the public. Distinguishing between inquiries, complaint submissions, and formal complaint files provides a more complete picture of service demand, operational workload, and resource requirements.

PUBLIC DEMAND AND COMPLAINT ACTIVITY

ACTIVE COMPLAINTS AS OF MARCH 31, 2026 – 491

PUBLIC DEMAND

Commisssion Website Visits – 125,00

Inquiries – 2,046

Business Help Centre Inquiries – 183

Complaint Forms Submitted – 553