BY THE NUMBERS
Summary of Complaints Formalized April 1, 2023 to March 31, 2024 by Grounds and Category
TOTAL NUMBER OF COMPLAINTS TOTAL NUMBER OF COMPLAINTS FORMALIZED
522 106
NOTES:
1 Some complaints allege several grounds of discrimination. For this reason, the total number of grounds cited (146) exceeds the total number of complaints formalized (106).
2 Other Ancestry includes colour, nationality, place of origin, race, and perceived race.
** The chart provides a breakdown of formalized complaints only.
1 Some complaints allege several grounds of discrimination. For this reason, the total number of grounds cited (146) exceeds the total number of complaints formalized (106).
2 Other Ancestry includes colour, nationality, place of origin, race, and perceived race.
** The chart provides a breakdown of formalized complaints only.
Which prohibited grounds were cited in 2023-24 compared to the past five years?
Percentage of formalized complaints by grounds of discrimination cited:
FINANCIAL SETTLEMENTS 2023-24
NUMBER OF FINANCIAL SETTLEMENTS
| INTAKE | 1 |
| MEDIATION | 21 |
| INVESTIGATION | 8 |
| DIRECTED MEDIATION | 7 |
| LEGAL | 8 |
| TOTAL | 45 |
MONETARY SETTLEMENT BY PROTECTED AREA
| NUMBER | % | |
| RENTAL HOUSING | 4 | 9% |
| PUBLIC SERVICE | 6 | 13% |
| EDUCATION | 3 | 7% |
| EMPLOYMENT | 33 | 73% |
TIME TO MONETARY RESOLUTIONS (in months)
| AVERAGE | MEDIAN | |
| MEDIATION | 4 | 9% |
| INVESTIGATION | 6 | 13% |
| DIRECTED MEDIATION | 3 | 7% |
| LEGAL | 33 | 73% |
PERCENTAGE OF SETTLEMENTS AT EACH STAGE OF THE COMPLANT PROCESS
- Intake: 2%
- Mediation: 47%
- Investigation: 18%
- Directed Mediation: 18%
- Legal: 15%
AVERAGE MONETARY SETTLEMENTS
| DAMAGE TO DIGNITY | WAGES | OTHER | TOTAL | |
| MEDIATION | $8,695.24 | $3,587.48 | $10,717.89 | $11,759.62 |
| INVESTIGATION | $5,902.56 | $1,280.00 | $2,415.80 | $6,666.51 |
| DIRECTED MEDIATION | $16,214.29 | $32,169.75 | $16,500.23 | $34,834.35 |
| LEGAL | $18,125.00 | $58,273.13 | 4,335.34 | $34,319.03 |
MONETARY SETTLEMENT TOTALS
| DAMAGE TO DIGNITY | WAGES | OTHER | TOTAL | |
| INTAKE | $14,000.00 | $40,367.60 | $54,376.60 | |
| MEDIATION | $182,600.00 | $10,762.45 | $53,589.47 | $246,951.92 |
| INVESTIGATION | $47,220.50 | $1,280.00 | $4,831.60 | $53,332.10 |
| DIRECTED MEDIATION | $113,500.00 | $64,339.50 | $66,000.93 | $243,840.43 |
| LEGAL | $145,000.00 | $116,546.25 | $13,006.02 | $274,552.27 |
| TOTAL | $357,320.50 | $233.295.80 | $137,428.02 | $873,044.32 |
MONETARY SETTLEMENTS BY PROTECTED CHARACTERISTIC
| NUMBER | % | |
| DISABILITY | 22 | 49% |
| RACE | 5 | 11% |
| RACE (INDIGENOUS) | 3 | 7% |
| COLOUR | 3 | 7% |
| PLACE OF ORIGIN | 2 | 4% |
| NATIONALITY | 2 | 4% |
| SEX | 12 | 27% |
| SEXUAL ORIENTATOIN | 1 | 2% |
| GENDER IDENTITY | 4 | 9% |
| FAMILY STATUS | 3 | 7% |
| RECEIPT OF PUBLIC ASSISTANCE | 1 | 2% |
FACTS + FIGURES
60.4% of formalized complaints involved disability
79.2% of formalized complaints occurrred in employment
18% of fprmalized complaints occurred in public services
61% of calls to the Commission’s Business Help Line were made by employers
32% of formalized complaints were race-related
20.3% of complaints received by the Commission in 2023-24 were formalized
The Commission received 71 more individual complaints in 2023-24 than in the previous fiscal year
The Commission’s operating budget for 2023-24: $2,606,000
Average time it took to close a file in 2023-24: 8 months
Number of complaints dismissed: 30
Number of individual complaints received: 522
Number of individual complaints formalized: 106
Total number of inquiries: 2,755
Disability-related individual complaints formalized: 64
Race-related individual complaint formalized: 34
Number of individual complaint files closed: 507
Number of individual complaints referred to Mediation: 109
Number of individual complaints referred to Investigation: 69
Number of individual complaints referred to Directed Mediation: 18
Number of Pre-Complaint Resolutions: 7
Number of individual complaints resolved in Mediation: 21
Number of individual complaints resolved in Investigation: 18
Number of individual complaints resolved in Directed Mediation: 8
Number of Pre-Hearing Conferences: 6
Number of Business Help Line inquiries: 348
Number of people who engaged with Commission surveys: 6,803
Number of media requests: 48
Number of media statements/press releases: 12
Number of public presentations: 30
Number of online public education session views: 590
Number of page views on the Commission’s website: 125,020